General Conditions
sales
SNT – Sociedade Nortenha de Tintas, SA, aims to produce and sell varnishes, enamels and other finishing products with properties and characteristics that are suited to the needs and expectations of our customers. The company relies on two fundamental values in its activity:
CUSTOMER SATISFACTION
To be able to meet the agreed requirements and always exceed the expectations of our customers. We strive to ensure customer satisfaction by ensuring compliance with the legal requirements that govern our activity.
However, Customer Satisfaction must be achieved in a profitable way, to ensure the continuity of the company, so we must all bear in mind that aspects of reinforcing productivity and individual responsibilities are fundamental.
TECHNICAL CAPACITY
Technical advice from the sales team, with the aim of providing our customers with the most appropriate solutions for their needs.
QUALITY MANAGEMENT SYSTEM
The activities included in the Quality Management System are established, documented and effectively implemented following a process approach in accordance with Standard NP EN ISO 9001.
The Quality Management System is documented in the Quality Manual, Procedures, Work Instructions and other documents, with objectives assumed by all.
SNT is committed to critically analyzing the Quality Management System, preventing problems, correcting them and implementing actions that lead to continuous improvement, counting on everyone's contribution.