These conditions apply to any sale made by SNT, unless the parties expressly agree otherwise.
Orders must be made in writing, via fax, email or through a SNT salesperson, telephone orders are exceptionally accepted, provided that they are subsequently confirmed in writing.
• Delivery time for Standard products is three business days, and for refined products is five business days.
• Shipping and transportation insurance is at the risk of SNT.
• All products must be checked upon delivery.
• In case an order is not fulfilled in its entirety, the missing part will be sent as soon as possible. In the event that the customer does not wish to receive the missing product you must expressly request it in writing.
• Any returns must be previously accepted by SNT.
• The refined products can not be returned.
5. PRICES AND CONDITIONS OF PAYMENT
• Prices are subject to change without notice.
• The granting of credit must be previously authorized by SNT
• Failure to comply with pre-defined terms and payment terms implies the suspension or interruption of the supply of the products.
Complaints must be made in writing and within a maximum period of 15 days from the date of receipt of the material, and also include the batch number of the product and the number of the respective invoice.
After analysis and verification of a product claimed if SNT considers that it is disabled, SNT will only be responsible for its replacement by another equivalent, or for the return of the respective value of the purchase, not accepting any other liabilities for losses or damage.
For the resolution of any litigation arising from a purchase and sale contract with SNT, the court of the Vila Nova de Gaia district is exclusively competente.